NAV
hjelpemiddelsentral
Norway is among the world leading in supporting people with functional disabilities services and helping them getting better every day lives. The Norwegian government provided some guiding principles for the work. 1) People with functional disabilities are entitled to good and comprehensive services; 2) ensure that they can use their resources to live active and independent lives; 3) less bureaucracy and better impact for investments made, 4) communication with citizens and partners should normally be done through digital services.
THE CHALLENGE
The challenge is strategic direction and priorities for “NAV-Hjelpemidler og tilrettelegging” the central agency for services helping people with disabilities. JOIN21 and Jan Taug was invited to help identify key initiatives to radically change the way they provide their services.
NAV
hjelpemiddelsentral
Norway is among the world leading in supporting people with functional disabilities services and helping them getting better every day lives. The Norwegian government provided some guiding principles for the work. 1) People with functional disabilities are entitled to good and comprehensive services; 2) ensure that they can use their resources to live active and independent lives; 3) less bureaucracy and better impact for investments made, 4) communication with citizens and partners should normally be done through digital services.
THE CHALLENGE
The challenge is strategic direction and priorities for “NAV-Hjelpemidler og tilrettelegging” the central agency for services helping people with disabilities. JOIN21 and Jan Taug was invited to help identify key initiatives to radically change the way they provide their services.
Identifying key initiatives to change services.
For the cross functional development team, the main task was to operationalize the overall strategies in the aid area. Given the changes in society, governmental direction and speed of technological change the following focus areas were provided the development team: 1) Get more people in work: increased share of people with disabilities participate in work, education and activities; 2) Better user-meetings: easier and more customized services; 3) Increase competence: knowledge-based and effective services.
VALUE CREATION ANALYSIS
Some of the key questions asked before initiating the development team were:
- What changes users will experience (user experiences;)
- Which deliveries then need to be changed;
- What work processes (state and municipality) need to be improved;
- What demands this poses to future infrastructure (organization, competence, IT support, and localization,
Identifying key initiatives to change services.
For the cross functional development team, the main task was to operationalize the overall strategies in the aid area. Given the changes in society, governmental direction and speed of technological change the following focus areas were provided the development team: 1) Get more people in work: increased share of people with disabilities participate in work, education and activities; 2) Better user-meetings: easier and more customized services; 3) Increase competence: knowledge-based and effective services.
VALUE CREATION ANALYSIS
Some of the key questions asked before initiating the development team were:
- What changes users will experience (user experiences;)
- Which deliveries then need to be changed;
- What work processes (state and municipality) need to be improved;
- What demands this poses to future infrastructure (organization, competence, IT support, and localization,
Developing ideas and capitalizing on collective intelligence
The team members developed a set of ideas based on the strategic inputs using the Forth Innovation method. The initial ideas were documented and reviewed, and the cluster of ideas served as inputs to possible development concepts. Based on the strategic direction and the members developed individually 5 – 12 concepts that was presented to the development team and relevant managers. To help consolidate the inputs JOIN21 facilitated a World Café workshop capitalizing on the collective intelligence, and four main concepts was identified.
KEY POINTS/DISCOVERY
- Improve user journey and collaboration between all players to deliver services (the value network),
- Increase availability for users and find solutions and services that increase availability drastically.
- From childcare to the workplace with proactive services that increase the probability for kids and teenagers succeed in organized activities, education and work.
- Working smarter culture within HoT and across relevant players to efficiently develop and maintain future oriented services and work processes.
The inputs to the concepts are being processes by management and the governmental bureaucracy and we are exited about the can do culture we have met in our interaction with NAV and in particular HoT.
Developing ideas and capitalizing on collective intelligence
The team members developed a set of ideas based on the strategic inputs using the Forth Innovation method. The initial ideas were documented and reviewed, and the cluster of ideas served as inputs to possible development concepts. Based on the strategic direction and the members developed individually 5 – 12 concepts that was presented to the development team and relevant managers. To help consolidate the inputs JOIN21 facilitated a World Café workshop capitalizing on the collective intelligence, and four main concepts was identified.
KEY POINTS/DISCOVERY
- Improve user journey and collaboration between all players to deliver services (the value network),
- Increase availability for users and find solutions and services that increase availability drastically.
- From childcare to the workplace with proactive services that increase the probability for kids and teenagers succeed in organized activities, education and work.
- Working smarter culture within HoT and across relevant players to efficiently develop and maintain future oriented services and work processes.
The inputs to the concepts are being processes by management and the governmental bureaucracy and we are exited about the can do culture we have met in our interaction with NAV and in particular HoT.
INTRODUCE YOURSELF
Curious on how we can contribute to your organisation?
Get in touch and we will do the rest.
E‑mail: info[a]join21.com
Phone: +47 9012 2900
INTRODUCE YOURSELF
Curious on how we can contribute to your organisation?
Get in touch and we will do the rest.
E‑mail: info[a]join21.com
Phone: +47 9012 2900