Examples: Service and bundles

Every­thing starts with your ambi­tion and how your orga­ni­za­tion really works. Unique insights are created by connecting network insights with meta data in our Join21.ai system. In this section we have listed example customer scenarios to visu­alize different drivers for inter­ac­tion. We have also included exam­ples of services and BOTs we most often work with depending on what problem we try to solve.

1. The base

New insights, under­stand networks

1. The base

2. Working smarter

Rele­vant services
Improve work processes

2. Working smarter

3. Adoption & Impact

Turning usage into busi­ness impact

3. Adoption & Impact

4. Analytics

Bench­mark and improve

4. Analytics

Figure 1 — The JOIN21 Network based value creation process


  1. Connect network analysis and meta­data to iden­tify chal­lenges and set KPIs.
  2. Select rele­vant services/BOTS based on chal­lenges.
  3. Work with adop­tion and build an orga­ni­za­tional infra­struc­ture.
  4. Regu­larly measure changes and effects and how it impact orga­ni­za­tion.


Need new insights to iden­tify and solve the problemNeed a rele­vant cloud service and/or process automa­tionNeed to help people adopt tech­nology to create impactNeed to see impact on orga­ni­za­tion and docu­ment ROI/KPI
Problem 1
The orga­ni­za­tion is siloed causing low inno­va­tion and customer service
Execute an orga­ni­za­tional- and value network analysis with rele­vant, rela­tional, qual­i­ta­tive and quan­ti­ta­tive ques­tions.Select one rele­vant cloud services or a digital helper (BOT) or digital worker (RPA) that will solve the core problem.Imple­ment commu­ni­ca­tion and adop­tion program incl. BOT and identify/train go to people in all depart­ments.Use the full manage­ment dash­board to follow how the orga­ni­za­tion develops and the KPIs changes.
Problem 2
Existing intranet or collab­o­ra­tion plat­form is not used and not gener­ating expected value.
Targeted network analysis to see how current service is affecting the orga­ni­za­tion.Based in insights supple­ment existing service with e.g. a digital helper that help people use or find infor­ma­tion.Imple­ment commu­ni­ca­tion and adop­tion program and train digital experts in all depart­ments.Use devel­op­ment dash­board to follow how the use increase, orga­ni­za­tion develops and the KPIs changes.
Problem 3
Have a modern intranet that’s working well but need to auto­mate processes to improve effi­ciency.
Targeted network analysis to see current usage and iden­tify rele­vant people and processes.Select 2 — 3 rele­vant processes digital helper (BOT) or digital worker (RPA) that will solve the core problem.Automa­tion adop­tion program to secure that people under­stand how to work with digital helpers.Use Automa­tion dash­board to follow how BOTs are used and work in orga­ni­za­tion, focus on effi­ciency KPIs.

Table 1 — High level problem state­ment and exam­ples on inter­ac­tion.

Create effects for People and Organization

We have a strong focus on turning usage into impact. Our network analysis can show how the orga­ni­za­tion changes to the better or some­time worst. Worst if the tech­nolo­gies are launched and not prop­erly adopted by the users. All orga­ni­za­tions are strug­gling with tech­nology fatigue, it is just too many services, and selecting not rele­vant or too many services will only slow you down. With us you might not get a service offer, we might recom­mend taking some­thing out and secure that you get effects of the services you already have. You need an overall program and take the people on a journey. And to succeed you need to work with the effects for the indi­vids and the return on invest­ment for the orga­ni­za­tion.


Figure 2 — High lever illus­tra­tion on how to develop to improve digital fitness.

Our Digital Fitness program help people adopt tech­nology and busi­ness build an orga­ni­za­tional infra­struc­ture that make both people and orga­ni­za­tion faster and faster to get benefit from tech­nology. We have created busi­ness the Effect Steps, inspired by the way nations work with athletes to become top performers. In both tech­nology sports, you have to make a program based on where they are and train them to get to the next stages. Where the sports have speed, heart rate, and time in HR zones, we have the Digital fitness (join21.ai) that show how you can lift the people and orga­ni­za­tions to perform better.
Let’s connect to discuss were you are and how to climb the Effect stars.

Cloud services and digital helpers (BOTS)

We have more than 300 cloud services avail­able on our cloud plat­form and can, based on the network based insights help you start with a rele­vant service given core problem and help you succeed with that service through our adop­tion programs. When your orga­ni­za­tional infra­struc­ture are well func­tioning and people and orga­ni­za­tion are ready to adopt new services we can help you build a rele­vant service roadmap including cloud services, Digital helpers (BOTS) and Digital workers, Robot Process Automa­tion services. Se exam­ples from our service cata­logue below:



  1. Work­place protec­tion
  2. Busi­ness protec­tion
  3. Safe commu­ni­ca­tion
Seven Principles logo

Mobile Device Manage­ment

Intune logo

Mobile Device Manage­ment

Azure logo

SSO and User Manage­ment

Acronis logo

Work­sta­tion Backup

O365 Backup

Norton logo

PC Client Secu­rity


  1. Enabling Mobile Busi­ness
  2. Effi­cient Trans­ac­tion
  3. Stream­line Busi­ness
  4. Oper­a­tions
  5. Better Deci­sion Making
  6. Engaging HR
Office 365

Produc­tivity Suit

Power BI logo


24SevenOffice logo

Accounting, Project, CRM

O365 Backup

Trello logo

Project Manage­ment

Workplace from facebook


Bizskype logo

Skype for Busi­ness Tele­phony

Internet Domains (TLDs)

DocuSign Logo

Digital Signa­ture

Project Manage­ment


  1. Successful Online
  2. Flex­ible & Scal­able
  3. Infra­struc­ture
  4. Focus Sales & Marketing
Microsoft Dynamics logo


Hubspot logo


SquareSpace logo


Digital helpers, or bots as they are called these days, help us get things done. Recom­mends starting with simple processes first as ques­tion­naires, guide­lines, routines and commu­ni­ca­tion. It is often a good start. When the orga­ni­za­tion is comfort­able with new ways of working, it is impor­tant to improve the processes against the customers. Below are exam­ples of bots that can be utilized to facil­i­tate processes:

Example bot servicesExample bot services