Examples: Service and bundles
Everything starts with your ambition and how your organization really works. Unique insights are created by connecting network insights with meta data in our Join21.ai system. In this section we have listed example customer scenarios to visualize different drivers for interaction. We have also included examples of services and BOTs we most often work with depending on what problem we try to solve.
1. The base
New insights, understand networks
2. Working smarter
Improve work processes
3. Adoption & Impact
Turning usage into business impact
Benchmark and improve
Figure 1 — The JOIN21 Network based value creation process
TYPICAL WORK FLOW
- Connect network analysis and metadata to identify challenges and set KPIs.
- Select relevant services/BOTS based on challenges.
- Work with adoption and build an organizational infrastructure.
- Regularly measure changes and effects and how it impact organization.
|Need new insights to identify and solve the problem||Need a relevant cloud service and/or process automation||Need to help people adopt technology to create impact||Need to see impact on organization and document ROI/KPI|
|Problem 1 |
The organization is siloed causing low innovation and customer service
|Execute an organizational- and value network analysis with relevant, relational, qualitative and quantitative questions.||Select one relevant cloud services or a digital helper (BOT) or digital worker (RPA) that will solve the core problem.||Implement communication and adoption program incl. BOT and identify/train go to people in all departments.||Use the full management dashboard to follow how the organization develops and the KPIs changes.|
Existing intranet or collaboration platform is not used and not generating expected value.
|Targeted network analysis to see how current service is affecting the organization.||Based in insights supplement existing service with e.g. a digital helper that help people use or find information.||Implement communication and adoption program and train digital experts in all departments.||Use development dashboard to follow how the use increase, organization develops and the KPIs changes.|
Have a modern intranet that’s working well but need to automate processes to improve efficiency.
|Targeted network analysis to see current usage and identify relevant people and processes.||Select 2 — 3 relevant processes digital helper (BOT) or digital worker (RPA) that will solve the core problem.||Automation adoption program to secure that people understand how to work with digital helpers.||Use Automation dashboard to follow how BOTs are used and work in organization, focus on efficiency KPIs.|
Table 1 — High level problem statement and examples on interaction.
Create effects for People and Organization
We have a strong focus on turning usage into impact. Our network analysis can show how the organization changes to the better or sometime worst. Worst if the technologies are launched and not properly adopted by the users. All organizations are struggling with technology fatigue, it is just too many services, and selecting not relevant or too many services will only slow you down. With us you might not get a service offer, we might recommend taking something out and secure that you get effects of the services you already have. You need an overall program and take the people on a journey. And to succeed you need to work with the effects for the individs and the return on investment for the organization.
Figure 2 — High lever illustration on how to develop to improve digital fitness.
Our Digital Fitness program help people adopt technology and business build an organizational infrastructure that make both people and organization faster and faster to get benefit from technology. We have created business the Effect Steps, inspired by the way nations work with athletes to become top performers. In both technology sports, you have to make a program based on where they are and train them to get to the next stages. Where the sports have speed, heart rate, and time in HR zones, we have the Digital fitness (join21.ai) that show how you can lift the people and organizations to perform better.
Let’s connect to discuss were you are and how to climb the Effect stars.
Cloud services and digital helpers (BOTS)
We have more than 300 cloud services available on our cloud platform and can, based on the network based insights help you start with a relevant service given core problem and help you succeed with that service through our adoption programs. When your organizational infrastructure are well functioning and people and organization are ready to adopt new services we can help you build a relevant service roadmap including cloud services, Digital helpers (BOTS) and Digital workers, Robot Process Automation services. Se examples from our service catalogue below:
EXAMPLE CLOUD SERVICES
- Workplace protection
- Business protection
- Safe communication
- Enabling Mobile Business
- Efficient Transaction
- Streamline Business
- Better Decision Making
- Engaging HR
- Successful Online
- Flexible & Scalable
- Focus Sales & Marketing
EXAMPLE BOT SERVICES
Digital helpers, or bots as they are called these days, help us get things done. Recommends starting with simple processes first as questionnaires, guidelines, routines and communication. It is often a good start. When the organization is comfortable with new ways of working, it is important to improve the processes against the customers. Below are examples of bots that can be utilized to facilitate processes: